It has been estimated that the cost of employee turnover in America is 1.7 trillion dollars annually. That’s a huge drain on American businesses. Studies have also shown that the biggest single reason people quit their jobs is the behavior of their immediate boss–they were either abusive, didn’t care about them, didn’t listen, didn’t notice or appreciate what [...]
Read the rest of this entry »Numerous studies have shown that when employees feel they’re being treated well, all sorts of business performance indicators improve. When employees feel they’re being treated well, they’re more productive, provide better customer service, are more willing to sieze the initiative, get along better with fellow employees and have far lower rates of absenteeism, turnover and theft. [...]
Read the rest of this entry »When an employee puts forth an idea, his or her ego is connected to it. Consequently, if you their boss, put down or attack their idea, you bruise their ego and they become defensive and unproductive. Now that employee is working against you instead of with you. So, the next time someone presents an idea to you–even if you don’t agree with [...]
Read the rest of this entry »One of the things that highly successful athletic coaches have in common is that they are able to keep people and problems separate. These coaches are very demanding when it comes to performance, but they treat their players with kindness, dignity and respect. As a result, their players love them to death because they know their coach is looking [...]
Read the rest of this entry »Bad Bosses are everywhere. They not only make us miserable; they take a huge toll on our physical and mental health. In most businesses, it’s always been a boss’s prerogative to be bad if he or she feels like it and the employee’s role to put up with it. Until now, there has really been [...]
Read the rest of this entry »Sometimes bosses attempt to gain the respect of their employees by calling attention to themselves–things they’ve accomplished, places they’ve been, things they own, people they know and so forth. While such behavior comes naturally to us, it does nothing when it comes to gaining the people who work for you because they tend [...]
Read the rest of this entry »How many times have you heard people say something like, “If you’re nice, people will take advantage of you?” Or, “If you’re nice, people will think you’re a pushover?” Or, “Nice people finish last?” People who say these things haven’t bothered to check out the facts. Study after study has shown that bosses are far more [...]
Read the rest of this entry »It’s a pretty simple relationship: If people are not recognized for their hard work, they stop working hard. This begs the question: what’s the best way to recognize someone for a job well done? A survey recently published in USA Today found that the most preferred way people want to be recognized is verbal recognition. [...]
Read the rest of this entry »When an employee apears to be down, good bosses notice and take the time to build them back up. They go to them and say something like, “You seem kind of down today, is everything all right?” Then they make sure they listen to what that person has to say and then look [...]
Read the rest of this entry »I would like to share an excerpt from an email I received from a recent seminar participant about a great boss:
“I have been reading the manuscript of your new book Instant Turnaround! The concept is so simple, yet it’s amazing how most people do not understand it or have time for it—not even in their [...]
